IT Triage Table

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Department of Medicine > About the Chairman & Administration > Business Administrator Toolkit > IT Triage Table

IT Triage Table

Email	Resolution
User doesn't remember password	Call 2-9700
Do not see some of my e-mails	Call 2-9700

LYNX Problems	Resolution
User doesn't remember password	Call 2-9700
User deleted a file by accident	Call 2-9700
User getting errors at login	Reboot PC, if problem continues, e-mail medhelp@musc.edu
I don't have an account. How do I get one?	Fill out and submit forms found on CCIT Web site: www.musc.edu/infoservices/forms
Can't login, user name and password are correct	e-mail medhelp@musc.edu
Can't print	e-mail medhelp@musc.edu
PC is slow or crashing	e-mail medhelp@musc.edu
I need a new program installed on my PC	e-mail medhelp@musc.edu
Practice Partner Problems	Resolution
User doesn't remember password	Call 2-9700
Don't see some of my notes, scripts, etc.	Call 2-9700
Can't login or don't have an account	Call 2-9700
My name isn't showing in PP correctly	Call 2-9700
I can't print from PP	Call 2-9700
I don't have a PP icon on my PC or webapps	e-mail medhelp@musc.edu
Home PC Problems	Resolution
Anything	Department of Medicine IT is not able to offer support for computers which were not purchased by Department of Medicine.
Other Problems	Resolution
I have a quick question for the IT Team	e-mail medhelp@musc.edu

Department of Medicine Divisions

Biostatistics & Epidemiology

Cardiology

Emergency Medicine

Endocrinology

Gastroenterology & Hepatology

General Internal Medicine/Geriatrics

Hematology/Oncology

Infectious Disease

Nephrology

Pulmonary & Critical Care

Rheumatology & Immunology

New Faculty Members joined the Department of Medicine

Endocrinology, Diabetes & Medical Genetics:
Katherine Lewis, MD, MSCR

Nephrology Transplant:
Beje Thomas, MD

Rheumatology & Immunology:
Paula Ramos, PhD

See August 15th Department of Medicine Newsletter for more details

2011 Employee of the Year:
Richard Ancrum
- Information Technology

2011 Medicine Excellence Winners:

Sandra Crosby - Business Administrator, Hematology Oncology

Heidi Grund - Clinical Nurse Coordinator, Pulmonary & Critical Care Medicine