IT Triage Table

Dept of Medicine

IT Triage Table

Groupwise Problems	Resolution
User doesn't remember password	Call 2-9700
Do not see some of my e-mails	Call 2-9700
Program Errors	Reboot PC, if problem continues e-mail medhelp@musc.edu

Chairman & Administration

LYNX Problems	Resolution
User doesn't remember password	Call 2-9700
User deleted a file by accident	Call 2-9700
User getting errors at login	Reboot PC, if problem continues, e-mail medhelp@musc.edu
I don't have an account. How do I get one?	Fill out and submit forms found on CCIT Web site: www.musc.edu/infoservices/forms
Can't login, user name and password are correct	e-mail medhelp@musc.edu
Can't print	e-mail medhelp@musc.edu
PC is slow or crashing	e-mail medhelp@musc.edu
I need a new program installed on my PC	e-mail medhelp@musc.edu
Practice Partner Problems	Resolution
User doesn't remember password	Call 2-9700
Don't see some of my notes, scripts, etc.	Call 2-9700
Can't login or don't have an account	Call 2-9700
My name isn't showing in PP correctly	Call 2-9700
I can't print from PP	Call 2-9700
I don't have a PP icon on my PC or webapps	e-mail medhelp@musc.edu
Home PC Problems	Resolution
Anything	Department of Medicine IT is not able to offer support for computers which were not purchased by Department of Medicine.
Other Problems	Resolution
I have a quick question for Ben, Eric, Matt, or Scott	e-mail medhelp@musc.edu

Department of Medicine Divisions

2009 Best Hospitals Announced:
Gastroenterology,Nephrology,
Pulmonary and Rheumatology
Recognized in the annual
Best Hospitals edition of US News and World Report

Current Reports and Events