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| | | Xerox Triage Table | | Issue | Phone Number | Process | | To order supplies included in contract | 1-800-822-2200 | Toner is sent to user automatically based on meter-read/usage. However, sometimes problems occur and you might have to call. | | Toner | 1-800-822-2200 | Toner arrives 2/box. Always keep one full replacement in stock. | | Staples and Other | 1-800-822-2200 | Not included in contract |
| | | Maintenance Calls | 1-800-822-2979 | Call this number and provide serial number. You will be transferred to an operator who will ask other questions relating to problem (i.e. error code). If they cannot help via tele-phone, they will report to service department. You should get a call within an hour or two from a service man. | | Meter-Read Protocol | | You should receive an e-mail each month asking for your meter-read. Your monthly charges are based on this read as well as your usage for automatic toner replacement. | | Replacing Toner Cartridge | | To change toner in C55 machines:
1. Open front door.
2. Locate orange lever in front of toner cartridge and flip to the left.
3. Remove old cartridge.
4. Slide in new cartridge and turn a little to the right until you hear puncture
5. Flip orange lever back to right. |
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| Page last updated:10/27/2006 |
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